Privacy Policy

Privacy Policy Overview

This Privacy Policy outlines the practices of the Criminal Records Office ; Jamaica Constabulary Force, operator of the website "https://cro.jcfcorporatespecialservices.org" (referred to as "we," "us," or "our") regarding the collection, use, and disclosure of personal information when you use our website and services.

Information Collection and Use

We may collect personal information, including but not limited to, names, addresses, contact details, and other pertinent identifiers, in order to provide police record-related services as requested by users. We may collect this information through various means, including online forms, emails, or other communication channels.

Use of Information

We use the collected information for the following purposes:

  1. To facilitate the processing and retrieval of police records as requested by users.
  2. To communicate with users regarding their requests or inquiries.
  3. To improve our services and user experience.
  4. To comply with legal obligations and regulations.

Information Sharing and Disclosure

We may share personal information with the following parties:

  1. Law enforcement agencies or government authorities as required by law.
  2. Service providers who assist us in providing our services, subject to laws and internal Standard Operation. Procedures
  3. Legal advisors for legal compliance or defense purposes.

Data Security

We implement appropriate security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as necessary Usually 1 Year according to policy so as to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

Your Rights

You have the right to request access to correct, update, or delete your personal information held by us after a year of submitting your data for the purpose of acquiring a police record. You may exercise these rights by contacting us using the contact information provided on this website.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify users of any material changes by posting the updated Privacy Policy on this website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding personal information, please contact us at

Email: cro@jcf.gov.jm

Tel: (876) 922-3221 / (876) 922-0125

Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

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Privacy Policy Overview

This Privacy Policy outlines how the Criminal Records Office of the Jamaica Constabulary Force handles personal information on their website. Here's a revised version with some adjustments and a link to the relevant data protection act:

Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of personal information by the Criminal Records Office of the Jamaica Constabulary Force, operator of the website "https://cro.jcfcorporatespecialservices.org" (referred to as "we," "us," or "our").

Information Collection and Use

We may collect personal information such as names, addresses, contact details, and other identifiers necessary for processing police record-related services. Information may be collected through online forms, emails, or other communication channels.

Use of Information

We use collected information for the following purposes:

  • Facilitating the processing and retrieval of police records.
  • Communicating with users regarding requests or inquiries.
  • Improving our services and user experience.
  • Complying with legal obligations and regulations.

Information Sharing and Disclosure

We may share personal information with:

  • Law enforcement agencies or government authorities as required by law.
  • Service providers assisting in providing our services, subject to applicable laws and procedures.
  • Legal advisors for compliance or defense purposes.

Data Security

We implement security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee absolute security over the internet or electronic storage.

Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the right to request access, correction, updating, or deletion of your personal information held by us. You can exercise these rights by contacting us using the details provided on our website.

Changes to this Privacy Policy

We reserve the right to update or modify this privacy policy at any time. We will notify users of any material changes by posting the updated Privacy Policy on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or our practices regarding personal information, please contact us at:

Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

For more information on data protection, please refer to the Data Protection Act.

✅ Standard Procedure:

  1. Initial Review:
    Upon receiving a PCAMS application:

    • Verify that all mandatory fields have been completed.

    • Check for inconsistencies (e.g. mismatched names, incorrect dates, incomplete addresses).

    • If the application is complete and accurate, proceed with standard processing.

  2. Identifying Discrepancies:
    If errors or omissions are found:

    • Flag the application in the system.

    • Note specific issues clearly in the internal comments section.

    • Prepare to reach out to the applicant for clarification or correction.

  3. Communication with the Applicant complains:

    • (3CX):

      • Make initial contact if urgent clarification is needed.

      • Use a polite, clear, and professional tone.

      • Document the summary and close out on 3cx, including time, date, and outcome.

    • Email:

      • Use CRO email when written clarification is preferable or if the applicant cannot be reached via phone.

      • Ensure the message is respectful, specific about the issue, and provides clear instructions on what is required.

      • Use approved templates where applicable.