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We provide the best service and support to help you complete your goal.

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You May Want to Know How To…

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How to complete my Police Certificate Application online

This tile consists of video clips that will assist you in completing the application correct and precisely. click on each photo to view the clips provided.

Learn how to complete your Fingerprints in Three easy steps

This tile contains a video clip that will assist you in completing your fingerprint process in three simple steps. click on the photo to view the clip provided.

Standard Operating Procedure

The management of Police Records comprises three major processes.

Collect your Police Certificate & Re-print your Police Certificate

Police Certificates may be reprinted within three months of issue in circumstances where the record was lost/misplaced, stolen, or damaged, or in error on the part of the applicant.

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The Criminal Records Office Application Unit

Fingerprint identification is a form of biometrics, a science that uses people’s physical or biological characteristics to identify them.

Our Automated Biometric Identification System (AFIS) enables our member countries to share and compare fingerprints to identify any persons of interest. Launched in 2000, AFIS enabled countries to identify thousands of individuals, often in cases where false identities were used and biometrics were the only possibility to identify them.

LEARN MORE

What Our Customers Say

I’ve not always had positive experiences with government offices but my visit to the criminal office was great. I got there before they opened, around 7:45 am (they opened at 8:30 am), approx. 20 persons were there before me and I got through just before 9:30 am. The process was fairly quick and easy, I was pre-screened at the door and then again on the inside, I was fingerprinted then waited to get my date to pick up my results. I wish all government offices were this efficient. Thank you.

Valeena Pinnock

Google Business Visitor the results.

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I had a rocky start as couldn’t get through last Friday up until today but I took a chance and WhatsApp the number given and wala. In seconds I got a response and shortly an appointment for my cousin.. hey it works.. I gave them a 5-star because this method deserves it. WhatsApp to Di worl
ANGELIQUE JAMES

Whats app Business Visitors

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JCF online police certificate application system is impressive. There was a small bump in the road re the authentication of the payment receipt # but it was eventually done. It’s user friendly with a pleasant interface. Well done
@JamaicaConstab
Clyde Williams

Clyde Williams
Attorney at Law
twitter User
@ClydeWilliams46rvices.

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Privacy Policy Overview

This Privacy Policy outlines how the Criminal Records Office of the Jamaica Constabulary Force handles personal information on their website. Here's a revised version with some adjustments and a link to the relevant data protection act:

Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of personal information by the Criminal Records Office of the Jamaica Constabulary Force, operator of the website "https://cro.jcfcorporatespecialservices.org" (referred to as "we," "us," or "our").

Information Collection and Use

We may collect personal information such as names, addresses, contact details, and other identifiers necessary for processing police record-related services. Information may be collected through online forms, emails, or other communication channels.

Use of Information

We use collected information for the following purposes:

  • Facilitating the processing and retrieval of police records.
  • Communicating with users regarding requests or inquiries.
  • Improving our services and user experience.
  • Complying with legal obligations and regulations.

Information Sharing and Disclosure

We may share personal information with:

  • Law enforcement agencies or government authorities as required by law.
  • Service providers assisting in providing our services, subject to applicable laws and procedures.
  • Legal advisors for compliance or defense purposes.

Data Security

We implement security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee absolute security over the internet or electronic storage.

Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the right to request access, correction, updating, or deletion of your personal information held by us. You can exercise these rights by contacting us using the details provided on our website.

Changes to this Privacy Policy

We reserve the right to update or modify this privacy policy at any time. We will notify users of any material changes by posting the updated Privacy Policy on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or our practices regarding personal information, please contact us at:

Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

For more information on data protection, please refer to the Data Protection Act.

✅ Standard Procedure:

  1. Initial Review:
    Upon receiving a PCAMS application:

    • Verify that all mandatory fields have been completed.

    • Check for inconsistencies (e.g. mismatched names, incorrect dates, incomplete addresses).

    • If the application is complete and accurate, proceed with standard processing.

  2. Identifying Discrepancies:
    If errors or omissions are found:

    • Flag the application in the system.

    • Note specific issues clearly in the internal comments section.

    • Prepare to reach out to the applicant for clarification or correction.

  3. Communication with the Applicant complains:

    • (3CX):

      • Make initial contact if urgent clarification is needed.

      • Use a polite, clear, and professional tone.

      • Document the summary and close out on 3cx, including time, date, and outcome.

    • Email:

      • Use CRO email when written clarification is preferable or if the applicant cannot be reached via phone.

      • Ensure the message is respectful, specific about the issue, and provides clear instructions on what is required.

      • Use approved templates where applicable.