CRIMINAL RECORDS OFFICE

Pick-Ups

Trusted Excellence

Collection of Police Certificates

The Supervisor i/c Collection Processing Unit must ensure that;

i. The applicant produces the receipt of payment where it is examined, stamped, and returned, and the applicant issued the Police Certificate:

ii. Where a bearer is collecting on behalf of the applicant, the bearer produces.

a. a valid government-issued identification;
b. The applicant’s receipt of payment where it is examined, stamped, and returned; and
c. a letter of authorization from the applicant to act on his/her behalf (This letter must be retained by the CRO).

After the Police Certificate is issued, the customer or bearer is invited to participate in a CRO service quality survey.

Reprint of Police Certificate

Police Certificates may be reprinted within three months of issue in circumstances where the record was lost/misplaced, stolen, or damaged, or in error on the part of the applicant. This is a same day process and the following procedures shall apply:

1. The customer service representative shall collect the receipt obtained from payment for the reprint as well as the previous receipt of payment and forward it to the final processing supervisor for approval. Where a CR10 is provided, a new receipt is not required.

2. Search conducted on the system for the record of the last printed certificate(s), amend where required, print, and submit to supervisor.

3. The supervisor shall affix the prescribed signature, apply a holographic seat to the Police Certificate, stamp “delivered” on the receipt, and issue both to the applicant.